Hello KBC Customers

Welcome to Bank of Ireland

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Hello to all our new deposit customers

Welcome to Bank of Ireland, the transfer of the day-to-day management and servicing of KBC deposit account(s) to Bank of Ireland completed on 20 February 2023.

At Bank of Ireland, your financial wellbeing is important to us. We’ve got years of experience in serving personal and business deposit customers and we look forward to supporting you with all of your financial decisions.


Copies of all Deposit Communications here:


Personal Deposits Frequently Asked Questions:

  • When did my personal deposit account(s) transfer to Bank of Ireland?

    Yes, legal ownership of your personal deposit account(s) transferred from KBC Bank Ireland plc (KBC) to Bank of Ireland (BOI) on Friday 03 February 2023 (the legal transfer date). The transfer of the day-to-day management and servicing of your personal loan account(s) and balance to BOI completed on 20 February 2023 (the service transfer date).

    BOI now manage and service your personal deposit account(s).

  • What has stayed the same now that my personal deposit account(s) has transferred to BOI?

    To see what’s changed and what’s staying the same now that your personal deposit account(s) has transferred to BOI please review our brochure for the deposit account(s) that is relevant to you.

    Please note: If you have a Sterling deposit account(s) BOI provide additional services that were not available in KBC. If you choose to use these services, a fee may apply. See our Global Markets Accounts fees and charges booklet for more details.

  • Where can I get a copy of the letter and brochure with the changes to my personal deposit account(s)?

    Please see below the links to the personal deposits letter and brochure that is relevant to you:

  • Do I have additional fees and charges on my BOI deposit account(s)?

    No, there are no monthly account maintenance fees or transaction fees on your deposit account(s).

    Please note: If you have a Sterling deposit account BOI provide additional services that were not available in KBC. If you choose to use these services, a fee may apply. See our Global Markets Accounts fees and charges booklet for more details.

  • I'd like to close my new BOI personal deposit account(s), how can I do this?

    You can close your account in any BOI branch or by sending us a written instruction.

    If you’re closing the account in branch please bring photo ID and details of the account to be closed. you’ll need to show proof of identity (a passport or drivers licence) and separate proof of address (a recent utility bill or letter from the government).

    If you’re sending a written instruction please include details of the account to be closed to your local branch, and the name, address, and IBAN of the beneficiary account to receive any remaining money in the account. Written instructions must be signed by the account holder(s).

    To find your nearest branch check our Branch Locator.

  • What is my new deposit account(s) called?

    Please see the table below for the name(s) of your new BOI deposit account(s):

    KBCBOI
    Standard Demand Deposit account
    Smart Access Demand account
    Smart Move Online Demand account
    Standard Demand account
    Standard Demand – Negotiable account    		Instant Access Demand account
    Regular Saver accountRegular Saver Issue K account
    Extra Regular Saver accountRegular Saver Extra Issue K account
    35 Day Notice account35-Day Set Notice Issue K account
    Standard Fixed Rate Deposit account (1, 3, 6, 9, 12, 14, 18, 36, and 48 Month)
    Extra 12 Month Fixed Rate account
    Fixed Rate Deposit Account with withdrawal facility (12 Month)    		Advantage Fixed Rate Deposit Issue K account (1, 3, 6, 9, 12, 14, 18, 36, and 48 Month)
    Interest Upfront Savings account (12 Month)Instant Interest Issue K account (15 Month)
    Instant Interest Fixed Rate account (15 Month)Instant Interest Issue K account (15 Month)
    Personal – Select Access Demand account
    Personal – Standard Demand account    		Call account

  • Can I access my personal deposit account(s) online?

    If you have a BOI current account and an active 365 online profile – you can add your new BOI deposit account number(s) to your profile, view your balance and have digital access to your money either online and through the BOI Mobile App. Alternatively, you can request your balance over the phone.

    More information on adding accounts

    If you don’t have a BOI current account – you won’t have online access to your account, however, you can visit our branches to get your account balance, make a withdrawal or arrange a credit transfer to another BOI or non-BOI current account. To do this, you’ll need to show proof of identity (a passport or drivers licence) and separate proof of address (a recent utility bill or letter from the government). This is to protect your deposit account(s) and prevent fraud.

    To find your nearest branch check our Branch Locator.

  • Has the interest earned on my deposit account(s) changed? (and more information on interest rates)

    No, there is no change to the amount of interest you’ll earn as a result of your account(s) transferring to BOI.

    For variable rate accounts, the rate you were on immediately before the service transfer date applied but, as with any variable rate, we can vary it.

    For fixed term accounts, if you have an instant interest account, we will pay any accrued interest to you on request.

  • What are my options for making lodgements into my deposit account(s)?

    Please see the table below for the available lodgement options for your deposit account(s):

    Account TypeLodgement option(s)
    Regular Saver You must set up a direct debit with us to make lodgements into your Regular Saver account(s). If you have not done so already, you can set up your direct debit today by visiting any BOI branch or by phone
    Please note: You can only lodge money into your BOI Regular Saver account by direct debit once each month. We do not allow you make once-off lodgements or lodgements by cash, standing order or by Electronic funds transfer (EFT).
    Fixed TermFixed Term account holders won’t be able to make lodgements into the account during the term. To make an initial lodgement when first opening the account you’ll have the following options:

    • Cheque lodgements
    • Draft lodgements
    • Paying directly from a BOI current account
    Please note: BOI do not allow EFT payments to fixed term accounts at account opening.
    Notice accountsFor notice accounts you can make lodgements at any time by cash*, cheque, Electronic funds transfer (EFT) or bank drafts into your account at any time up to a maximum of €10 million.
    You can also pay money in from a BOI current account if you have one as long as you meet the terms and conditions that set out rules for the minimum and maximum you can have in your account.
    Please note: EFT, Direct debit and standing order payments from outside BOI are not supported for lodgements into your notice deposit accounts.
    Instant Access DemandFor Instant Access Demand accounts you can make lodgements at any time by:

    • Cash*
    • Cheque
    • EFT
    • bank drafts
    • Standing order or through
    • An Post – If the An Post network is more convenient for you, you can request a personalised lodgement book in branch or over the phone.

     

    You can make lodgements into the account from any other BOI account you own that allows transfers using 365 online, the BOI Mobile App or phone banking when you’re registered for these services.
    Sterling Deposit accountsLodgements can be made in most branches. The range of services provided in branches vary*.

    *The range of services (including cash) provided in branches vary. To get more information on the services provided in any branch or find your nearest branch check our Branch Locator.

  • Can I take a break from making lodgements into my deposit account(s)

    If you have a Regular Savers account, you can take a break from regular lodgements to your account(s) by giving us an instruction in writing in any BOI branch to pause your direct debit. You can also do this by phone/online if you have 365 banking. You don’t have to set up a new direct debit to re-start your lodgements once the pause is over.

  • Do I have to nominate an account for withdrawals?

    With KBC you may have given details of an account where all money transfers from your deposit account are paid. In BOI we don’t ask you for details of an account where all money from your deposit will be transferred, instead:

    • If you have a BOI current account and online banking, you can use this to transfer money from your deposit account, subject to the features and restrictions of your account and our online services.
    • If you do not have a BOI current account, you can transfer money in any BOI branch to any account owned by you or someone else.

  • What are my options for making withdrawals on my deposit account(s)?

    In BOI we don’t issue cheques for deposit accounts but you can withdraw funds by cash*, electronic funds transfer (EFT) or by purchasing a BOI bank draft. We must charge a €0.50 Government Stamp Duty when we sell a BOI bank draft. Please see below for withdrawal methods that are available for the type of deposit account(s) you hold:

    Account TypeWithdrawal option(s)
    Regular Saver accountsCash withdrawals and draft purchases can be made in most branches. You can also arrange to transfer money, to another BOI or non-BOI account, in any BOI branch.
     

    You can also make withdrawals or transfer money to any other BOI account you own that accepts transfers using 365 online, the BOI Mobile App or phone banking when you’re registered for these services.

    Fixed Term accountsAt the end of the term, your money plus any positive interest earned will be available for withdrawal.
     
    Generally, withdrawals are not permitted during the fixed term. If your account allows withdrawals during the term, you can make a withdrawal request in branch. You can also arrange in any BOI branch to transfer money to another BOI or non-BOI account.
     
    For customers with an Instant Interest account, the option to pay accrued interest before maturity is available. You can contact any BOI branch to arrange this. Please note: you’ll need a BOI current account to receive this interest.
    At the end of the term, your money plus interest earned will be available for withdrawal from your account by:

    • Cash*
    • EFT
    • Purchasing a bank draft.

    If you’re registered for 365 phone banking, you can give an instruction on the account by phone.

    For notice accountsYou can make full or partial withdrawal requests from your account at any time. However, you must serve a 35-day notice period before the money will be made available. When you give us 35 days’ notice to pay money from the account, the money will only be available on day 36 or, if day 36 is not a working day, on the next working day. Once the money is available you can:

    • collect it in any BOI branch;
    • transfer it to your BOI current account if you have one;
    • purchase a bank draft.
    Instant Access DemandYou have instant access to your money to make withdrawals by cash*, EFT or by purchasing a BOI bank draft.
     
    You can also make withdrawals or transfer money to any other BOI account you own that accepts transfers using 365 online, the BOI Mobile App or phone banking when you’re registered for these services.
    Sterling Deposit accountsWithdrawals can be made in most branches.
    You can also arrange to transfer money, to another BOI or non-BOI account, in any BOI branch*.

    *The range of services (including cash) provided in branches vary. To get more information on the services provided in any branch or find your nearest branch check our Branch Locator.

  • Am I able to make a withdrawal from a deposit account by cheque?

    We don’t issue cheques, but you can withdraw funds by cash, Electronic funds transfer or purchasing a BOI bank draft. We must charge a €0.50 Government Stamp Duty when we sell a BOI bank draft. Cash withdrawals are available in most, but not all, of our BOI branches.

    We may ask you for proof of your identity, account number and address before we sell you a BOI bank draft.

  • I'm a non-resident are there changes to the Deposit Interest Retention Tax?

    With KBC if you had completed a Non-Resident Declaration document with the Revenue Commissioners to confirm that you are not resident in the Republic of Ireland, KBC did not deduct DIRT from interest they pay you on your savings.

    In BOI, if you have completed a Non-Resident Declaration document with Revenue and are not resident in the Republic of Ireland we will deduct Deposit Interest Retention Tax (DIRT) from any interest we pay you if the credit balance in the account drops below €6,500.

    If we deduct DIRT, you can reclaim it from Revenue.

  • How often will I receive my deposit account(s) statements?

    You will receive your BOI deposit statements once a year. On instant access accounts, you can request to have statements issued more frequently.


Business Deposits Frequently Asked Questions:

  • When did my business deposit account(s) transfer to Bank of Ireland?

    Yes, legal ownership of your business deposit account(s) transferred from KBC Bank Ireland plc (KBC) to Bank of Ireland (BOI) on Friday 03 February 2023 (the legal transfer date). The transfer of the day-to-day management and servicing of your personal loan account(s) and balance to BOI completed on 20 February 2023 (the service transfer date).

    BOI now manage and service your business deposit account(s).

  • Do I need to take any action right now?

    You do not need to take any action regarding your business deposit account(s).

  • What are the changes to my business deposit account(s) after the transfer?

    To see what’s changed and what’s staying the same now that your business deposit account(s) has transferred to BOI please review our brochure for the deposit account(s) that is relevant to you.

    Please note: If you have a foreign exchange deposit account(s) BOI provide additional services that were not available in KBC. If you choose to use these services, a fee may apply. See our Global Markets Accounts fees and charges booklet for more details.

  • Where can I get a copy of the letter and brochure with the changes to my business deposit account(s)?

    Please see below the links to the business deposits letter and brochure that is relevant to you:

  • Do I have any additional fees and charges on my BOI business deposit account(s)?

    No, there are no monthly account maintenance fees or transaction fees on your business deposit account(s) with BOI.

    Please note: If you have a foreign exchange deposit account(s) BOI provide additional services that were not available in KBC. If you choose to use these services, a fee may apply. See our Global Markets Accounts fees and charges booklet for more details.

  • What is my new business deposit account(s) called?

    Please see the table below for the name(s) of your new BOI deposit account(s):

    KBC BOI
    Corporate Deposit Demand account
    Business Smart Access Demand account
    Business Standard Demand account (Euro accounts)    		Business Instant Access Demand account
    Corporate Deposit Notice accountPlatinum Fixed Term Deposit Issue K account
    Business Client Demand Deposit accountBusiness current account
    Business 12 Month Fixed Term Deposit account
    Business 6 Month Fixed Term Deposit account     		Platinum Fixed Term Deposit Issue K account (6 and 12 Month)
    Business Select Access Demand account
    Business Standard Demand account (Sterling accounts)
    Corporate Deposit Demand account (United Kingdom Pound (GBP), Norway Krone (NOK), United States Dollar (USD))     		Call account

  • Can I access my business deposit account(s) online?

    We have Business On Line Services for your business deposit account(s), but you will need to have a BOI current account to register for them. Once registered you can view your account balance and transaction history online, download electronic statements (eStatements), and make transfers between your accounts online (where the product T&Cs allow). You may also make payments to 3rd parties from your BOI current account.

    If you don’t have a BOI current account – you can visit our branches to get your account balance, withdraw cash*, request a bank draft or arrange a credit transfer to another BOI or non-BOI account. We can only accept instructions from authorised signatories to the account in accordance with the account mandate. This is to protect your deposit account and prevent fraud.

    Please note: We offer some online services to corporate customers with non-euro accounts via Business On Line. A BOI Business current account in euro is required to access these services. Through Business On Line you can transfer money from your foreign currency account to a euro current account. A currency conversion fee will apply. For more information about how to access Business On Line, search ‘business banking’ on our website or call +353 (0) 1 609 4313.

    *The range of services (including cash) provided in branches vary. To get more information on the services provided in any branch or find your nearest branch check our Branch Locator.

  • Has the interest earned on my business deposit account(s) changed? (and more information on interest rates)

    If the interest rate on your account(s) is 0% or positive, there is no change to the amount of interest now that your account(s) has transferred to BOI.

    • For fixed term accounts, the existing rate will apply until the end of the term.
    • For a variable rate account, the rate that exists immediately before the service transfer date will apply. As with any variable rate, we can vary it in future.

    Please see the table below for changes to how your interest is paid to you:

    Account Type Changes
    Business Instant Access DemandWith KBC Interest could be paid to the account or paid to a designated account. In BOI We pay interest to the account only.
    31-Day Notice
    Issue K    		We pay interest to the account only.

  • What are my options for making lodgements into my business deposit account(s)?

    Please see the table below for the available lodgement options for your business deposit account(s):

    Account TypeLodgement option(s)
    Business Instant Access DemandCash*, cheques and drafts can be lodged in most branches. The range of services provided in branches vary. You can also make a lodgement by electronic funds transfer (EFT).
    31-Day Notice
    Issue K    		You can make lodgements into the account up to a maximum of €20 million.

    Lodgements can be made by cash*, cheque or draft in most branches. The range of services provided in branches vary.
    Platinum Fixed Term
    Deposit Issue K    		You won’t be able to make lodgements into the account during the term. You can make your initial lodgement to the account in a BOI branch by cash* or from a BOI current account
    Please note: electronic funds transfer (EFT) lodgements to a fixed term account are not supported.
    Business Current AccountYou can make lodgements into the account by any of the following ways:

    • Lodgements in branch
    • Cheque lodgements (euro)
    • Draft lodgements
    • Standing orders (in)
    • Electronic lodgements
    Please note: Direct debit lodgements to a Business Current Account are not supported
    Sterling deposit accountsYou can make lodgements into the account by any of the following ways:

    • Standing order
    • Electronic funds transfer (EFT)
    If you use our online service, Business On Line, you can transfer funds into the account using this service.

    *The range of services (including cash) provided in branches vary. To get more information on the services provided in any branch or find your nearest branch check our Branch Locator.

  • Do I have to nominate an account for withdrawals?

    With KBC you may have given details of an account where all money transfers from your deposit account are paid. In BOI we don’t ask you for details of an account where all money from your deposit will be transferred, instead:

    • If you have a BOI current account and online banking, you can use this to transfer money from your deposit account, subject to the features and restrictions of your account and our online services or
    • If you do not have a BOI current account, you can transfer money in any BOI branch to any account owned by you or someone else.

  • What are my options for making withdrawals on my business deposit account(s)?

    In BOI we don’t issue cheques for deposit accounts but you can withdraw funds in by cash*, electronic funds transfer (EFT) or by purchasing a BOI bank draft. We must charge a €0.50 Government Stamp Duty when we sell a BOI bank draft.

    Please see below for withdrawal methods that are available for the type of business deposit account(s) you hold:

    Account TypeWithdrawal option(s)
    Business Instant Access DemandCash* withdrawals and draft purchases can be made in most branches. You can also arrange in any BOI branch to transfer money to another BOI or non-BOI account.
     
    You can make withdrawals or transfer money to any other BOI account you own that accepts transfers using 365 online, the BOI Mobile App or phone banking when you’re registered for these services.
    31-Day Notice
    Issue K    		 You can access your money by providing a withdrawal instruction in any BOI branch.
     
    When the notice period has ended, you can access your money in a BOI branch that provides cash services or by transferring to another BOI account in any BOI branch. You can also arrange to transfer money to a non-BOI account.
    Platinum Fixed Term
    Deposit Issue K    		At the end of the term, your money plus any positive interest earned will be available for withdrawal. You can also arrange in any BOI branch to transfer money to another BOI or non-BOI account. The range of services provided in branches vary.
    Business Current AccountFor Business Current Accounts you can withdraw funds by (a) Cash*, (b) electronic funds transfer (EFT) or (c) purchasing a BOI Draft.
     
    We can only accept instructions from authorised signatories to the account in accordance with the account mandate. This is to protect your deposit account and prevent fraud.
    Sterling deposit accountsWithdrawals can be made in most branches. You can also arrange to transfer money, to another BOI or non-BOI account, in any BOI branch.

    *The range of services (including cash) provided in branches vary. To get more information on the services provided in any branch or find your nearest branch check our Branch Locator.

  • Am I able to make a withdrawal from a business deposit account by cheque?

    We don’t issue cheques, but you can withdraw funds by cash, electronic funds transfers or by purchasing a BOI bank draft. We must charge a €0.50 Government Stamp Duty when we sell a BOI bank draft. Cash withdrawals are available in most, but not all, of our BOI branches.

    Search for your nearest branch where you can get a bank draft.

    We may ask you for proof of your identity, account number and address before we sell you a BOI bank draft. (different font)

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Who can I contact if I have a question?

If you have any queries regarding your Deposit please call 0818 365 254 open Monday to Friday 09:00 – 17:00.